PACKAGING Styrofoam and cardboard are used in the box to protect the product against scratches and external impacts. The packaging is sturdy enough for safe deliveries. Beautiful products that you can safely gift to your loved ones are here, with the quality of Artepera.
MATERIAL QUALITY Our products are made of high-quality steel and painted with electrostatic powder paint, the paint protects the product against corrosion. However, when exposed to heavy snow and rain outdoors, it may begin to rust after a while.
Cleaning our products is quite simple. First, clean the surface with a damp soft cloth, then dry it with a soft cloth to prevent water-marks. Do not use chemicals while cleaning. Note that hard polishing will damage the surface finish.
-How long will my order be shipped after purchase?
Your orders will be delivered to DHL Express within 1-3 business days. The courier company will deliver your order usually within 4-5 business days.
We will share a tracking number through your contact details.
-Which shipping company will my order be sent with?
Your orders will be shipped quickly with DHL Express.
-Will I pay any shipping fee and customs fee?
No, you will not. You will not pay any costs other than the prices that you see on the website. You will not pay any customs and shipping fee. All that costs will be paid by us.
-What should I do if the shipping package or product is damaged?
When the order reached you and if you see some damage on the box, please don't collect the item from the delivery guy and want a "Damage Assessment Report". But if you open the box and see some damage please contact us.
We're sure you'll be happy with your Artepera purchase but we all change our minds. If you do, please read through the information below. As always we are only an email or phone away! So any questions you have please email to firstname.lastname@example.org or contact us via WhatsApp.
If you are for any reason unhappy with your goods we will happily issue a replacement or refund providing they are returned within 30 days of receipt of your order, complete with all original tags, and in an original resalable condition.
Please check the product when you receive the package. Artepera is not responsible for any defect for products that are not checked within 2 weeks from the date of delivery.
Artepera is not responsible for all the shipping and customs fees of the returned items.
Please ensure all returned items are well packed, so as not to be damaged in transit.
We strongly encourage our customers to send returns by a tracked and insured service as Artepera will not take responsibility for items damaged or lost in the return transit.
For returns, we will inspect the item(s) upon arrival and process the refund within 1-3 business days.