Distance Sales Contract

Terms and Conditions Privacy Policy

Article 1- Parties

1.1. Seller

Firm Title: Askon Demir Çelik Sanayi ve Ticaret A.Ş.

Address: Hacıeyüplü Mahallesi Akça Caddesi No: 149 Merkezefendi 20050 / Denizli

Telephone: +90 258 371 76 97

E-mail address: info@artepera.com

Product return address: Artepera - Hacıeyüplü Mahallesi Akça Caddesi No: 149 Merkezefendi 20050 / Denizli

1.2. Consignee

Name - Surname / ID Card No

Address

Telephone

E-mail


Article 2- Subject

The subject of this contract is the Law No. 4077 on the Protection of Consumers regarding the sale and delivery of the product whose qualifications and sales price are specified below, where the BUYER makes an electronic order (e-commerce) from the SELLER's website http://www.artepera.com and the determination of the rights and obligations of the parties in accordance with the provisions of the Regulation on Distance Contracts.

Buyer, seller's name, title, full address, telephone and other access information, basic characteristics of the goods for sale, sales price including taxes, payment method, delivery conditions and costs, etc. pre-notification conditions about the goods subject to sale and the use of the "withdrawal" right and how to use this right, official authorities etc. where they can submit their complaints and objections. It accepts and declares in accordance with the provisions of this contract that it is clearly, understandable and informed by the seller in accordance with the internet environment (www.artepera.com), confirms this preliminary information electronically and then orders the goods.

The pre-notification conditions on the site https://www.artepera.com and the invoice issued upon the order placed by the buyer are integral parts of this contract.


Article 3- Contractual Product / Payment / Delivery Information

The type and type, quantity, brand/model, sales price, payment method, delivery person, delivery address, invoice information, shipping fee of the product/products purchased electronically are as follows. The person to be invoiced and the person making the contract must be the same. The information below must be correct and complete. The buyer agrees to fully compensate for the damages that may arise from situations where this information is incorrect or incomplete. In addition, the buyer accepts any responsibility that may arise from this situation.

The SELLER reserves the right to suspend the order in cases it deems necessary when the information given by the BUYER does not match the truth. In cases where the SELLER detects a problem in the order, if the BUYER cannot reach the BUYER from the phone, e-mail and postal addresses given by the BUYER, it holds the execution of the order for 15 (fifteen) days. The BUYER is expected to communicate with the SELLER regarding the issue during this period. If no reply is received from the BUYER within this period, the SELLER cancels the order in order to prevent damage to both parties.

Received Product / Products

Payment Method: Credit Card / Bank Transfer (EFT) / Cash on Delivery

Person to be Delivered:

Phone number:


Article 4- Contract Date and Force Majeure

The contract date is the date on which the order was placed by the buyer ../../…. is history.

Situations that do not exist or are not foreseen at the time of signing the contract, that develops outside the control of the parties, which make it impossible for one or both of the parties to fulfill their obligations and responsibilities imposed by the contract, or to fulfill them on time, force majeure (natural disaster, war, terrorism, uprising, changing legislative provisions, seizure or stroke, lockout, significant malfunction in production and communication facilities, etc.). The party taking place in the person of force majeure will notify the other party immediately and in writing.

During the continuation of the force majeure, the parties will not have any responsibilities due to their failure to fulfill their actions. If this force majeure situation continues for 30 (thirty) days, each party will have the right to terminate unilaterally.


Article 5- Rights and Obligations of the Seller

5.1. The seller agrees and undertakes to fulfill the obligations imposed on him in the contract in accordance with the provisions of the Law on the Protection of Consumers No. 4077 and the Regulation on Distance Contracts, except for force majeure.

5.2. Persons under the age of 18 (eighteen) cannot shop at www.artepera.com. The seller will be based on the correct age specified by the buyer in the contract. However, the seller will not be liable in any way due to the wrong age of the buyer.

5.2. www.artepera.com is not responsible for price inaccuracies caused by system errors. Accordingly, the seller is not responsible for the promotional or price errors that may arise from the system, design, or illegal interventions to the website. The buyer cannot claim rights from the seller based on system errors.

5.3. You can shop on www.artepera.com by credit card (Visa, MasterCard, etc.), cash on delivery, or bank transfer. Orders that are not transferred within 3 (three) business days from the order date will be canceled. The processing time of the orders is not the moment when the order is placed, but the moment when the necessary collection is made from the credit card account or the transfer (EFT) reaches the bank accounts.


Article 6- Rights and Obligations of the Buyer

6.1. The buyer accepts and undertakes to fulfill the actions imposed on him in the contract, except for force majeure.

6.2. The buyer accepts and undertakes that he/she accepts the terms of the employment contract and will make the payment in accordance with the payment method specified in the contract.

6.3. The Buyer must obtain the name, title, full address, telephone, and other access information of the seller from the website www.artepera.com, the basic characteristics of the goods subject to sale, the sales price including taxes, payment method, delivery conditions, and costs, etc. All preliminary information about the goods subject to sale and the use of the "withdrawal" right and how to use this right, official authorities, etc. where they can submit their complaints and objections. It accepts and declares that it has clear, understandable, and appropriate information about the internet environment and confirms this preliminary information electronically.

6.4. Depending on the previous article, the Buyer declares that he has read the order/payment/usage procedure information on www.artepera.com, which includes product order and payment conditions, product usage instructions, precautions against possible situations, and warnings, and gives the necessary confirmation electronically.

6.5. If the buyer wishes to return the product he received, he/she agrees and undertakes not to damage the product and its packaging in any way, and to return the original invoice and delivery note at the time of return.


Article 7- Order / Payment Procedure

Order:

The amount including the VAT of the products added to the shopping cart is processed through Iyzico Virtual Pos for credit card payments after it is approved by the buyer. Before the orders are shipped, an e-mail is sent to the customer that his order has been prepared. Any disruption in the process or any problems that may arise regarding the credit card are notified to the buyer by using one or more of the telephone/fax/e-mail channels specified in the contract. If necessary, the buyer may be asked to meet with his bank. The processing time of the orders is not the moment when the order is placed, but the moment when the necessary collection is made from the credit card account or the transfer (EFT) reaches the seller accounts.

In the event that it is understood that the product subject to the contract cannot be supplied for an exceptionally just cause and/or if there is a stock problem, the buyer is immediately informed and approved, then another product of equal quality and price may be sent to the buyer or in line with the buyer's desire and choice; Another new product may be sent, the product may be expected to enter the stocks or the other obstacle preventing delivery may be removed and/or the order may be canceled.

In cases where it becomes impossible to fulfill the obligation to deliver the goods subject to the contract, the buyer is informed of this situation and the total price paid and any documents that put him under debt, if any, are returned to him within fourteen days at the latest and the contract is canceled. In such a case, the buyer will not have any additional material and moral damages from the seller.

Payment:

On www.artepera.com, buyers who do not want to use their credit card information on the internet are provided with cash on delivery at the door or money order. The buyer can transfer the amount to Turkiye Garanti Bank via wire transfer. If EFT is made, the date of taking into account will be taken into account. When making money transfer and/or EFT, the Sender Information must be the same as the Invoice Information and the order number must be written.

After the delivery of the product, if the relevant bank or financial institution fails to pay the price of the product to the Seller due to the fact that the credit card belonging to the Buyer is used unfairly or unlawfully by unauthorized persons not due to the Buyer's fault, the Buyer will be sent to the Seller within 10 days. It is mandatory to send to. In such cases, shipping costs belong to the Buyer.


Article 8- Delivery / Delivery Procedure

Shipment:

With the sending of the order confirmation e-mail, the product/products are delivered to the cargo company that the seller has an agreement with. www.artepera.com is contracted with ARAS cargo.

Delivery:

The product/products will be delivered to the address of the recipient via ARAS Cargo which www.artepera.com has an agreement. The delivery time is maximum 7 business days from the sending of the order confirmation email and the establishment of the contract. This period may be extended for a maximum of ten days, provided the buyer is notified in advance in writing or with a continuous data carrier.

The products are sent to the regions where the courier companies do not deliver the address by phone notification.

In regions where the cargo company delivers one day a week, in case of inaccuracies and deficiencies in the shipping information, some social events and natural disasters may be delayed on the specified day. Due to these delays, the buyer cannot bear any responsibility on the seller.

If the product is to be delivered to another person/organization from the Buyer, the seller is not responsible for the extra shipping costs that may arise from the person/organization not accepting the delivery, inaccuracies in the shipping information, and/or the Buyer's not being in place.

If the product/products did not reach the customer within the specified days, delivery problems should be reported to the customer service immediately by using the e-mail address info@artepera.com

In case of the damaged packages; Damaged packages should not be received and a report should be submitted to the Cargo Company official. If the Cargo Company official is of the opinion that the package is not damaged, the buyer has the right to open the package there and check that the products have been delivered undamaged and to request that the situation be determined with a report. After the package is received by the Buyer, it is accepted that the Cargo Company has fulfilled its duty completely. If the package has not been accepted and the report has been kept, the situation should be reported to the seller Customer Service as soon as possible, together with the remaining copy of the report at the Buyer.


Article 9- Procedure for Product Return and Right of Withdrawal

Product Returns:

The buyer has the right to withdraw from the contract within 14 (fourteen) days after receiving the goods, without stating any justification and paying penalty.

In accordance with the general notification of the tax procedure law numbered 385, the buyer must fill in the return sections at the bottom of the 2 invoices of the seller delivered with the goods completely and correctly, sign and send a copy to the seller with the product and keep the other copy.

The right of withdrawal starts from the day the goods are delivered to the buyer. If the returned product or products are returned due to arbitrary circumstances, the cost must be borne by the buyer. However, if there is a defect in the product caused by the Seller, the price must be paid by the Seller.

There is no right of withdrawal for goods prepared in line with the buyer's wishes and / or his personal needs.

If the buyer exercises his right of withdrawal, the seller will return the total price received within ten days from the receipt of the invoice together with the product, and any documents that put the consumer under debt, without incurring any expense to the consumer.

The decline in the value of the delivered goods or the existence of a reason that makes it impossible to return does not prevent the exercise of the right of withdrawal. However, if the decrease in value or the impossibility of return is due to the consumer's fault, the seller must compensate the value or decrease in the value of the goods.

The general return period is 7 days for each product purchased inadvertently. During this period, the return of products whose packages are opened in a way that the product is damaged will not be accepted. The return must be made in the original packaging with the invoice.

In cases where any opening, deterioration, breakage, destruction, tearing, use and other conditions are detected in the product and its packaging, and if the product cannot be returned in the state it was delivered to the buyer, the product will not be returned and the price will not be refunded.

For product returns, the situation should first be communicated to customer service. The return information of the product is sent to the customer by the seller. After this meeting, the invoice containing the information about the product return must be delivered to the seller via the courier company (ARAS KARGO) delivered to the address of the buyer.

If the returned product that reaches the seller meets the conditions specified in this contract, it is accepted as a return and the refund is made to the credit card / account of the buyer. Refunds are not available until the product is returned. The reflection time of credit card refunds on credit card accounts is the responsibility of the relevant bank.

If the shopping is made with a credit card and in installments, the credit card refund procedure will be applied as follows: If the buyer has submitted the purchase request with the number of installments, the Bank makes the refund to the buyer in installments. After the seller pays the entire price of the product to the bank at once, in case the installment expenses made from the Bank POS are returned to the buyer's credit card, the requested refund amounts are transferred to the bearer accounts by the Bank in installments, in order to prevent the parties involved in the matter from falling into disadvantage. The installment amounts paid by the buyer until the cancellation of the sale, if the return date and the card cut-off date do not coincide, 1 (one) refund will be reflected on the card each month, and the installments paid by the buyer before the return will be paid more months after the installments of the sale are over, and will be deducted from your current debt.

In the event of the return of goods and services purchased by card, the seller cannot pay the buyer in cash in accordance with the contract made with the Bank. In case of a refund transaction, the merchant, namely the seller, will make the refund via the relevant software, and the merchant, the seller, is obliged to pay the relevant amount to the bank in cash or on account, so the buyer cannot be paid in cash in accordance with the procedure detailed above. The refund to the credit card will be made by the Bank in accordance with the above procedure, after the buyer has paid the bank the amount in one go.





Article 10-Warranty

The products that are used and cleaned in accordance with the instructions for use are guaranteed for 2 years against all kinds of production defects under the following conditions: The warranty liability of the seller is only valid for the consumers covered by the law numbered 4077. For commercial business, the provisions of the Turkish Commercial Code will be valid.


Article 11- Confidentiality

The information provided by the buyer to the seller for the purpose of making payment and the information specified in this contract will not be shared with third parties by the seller.

The seller will be able to disclose this information only in the presence of an administrative / legal obligation. If the seller has the information requested from him within the scope of any judicial investigation with documented capacity to investigate, he can provide it to the relevant authority.

Credit Card information is never stored. Credit Card information is only used for obtaining authorization by being securely transmitted to the relevant banks during the collection process and is deleted from the system after the provision.

Information such as the recipient's e-mail address, postal address and telephone are used only by the seller for standard product delivery and information procedures. In some periods, campaign information, information about new products, promotional information may be sent to the buyer after its approval.


Article 12- Authorized Court and Enforcement Offices in Case of Dispute

In the event of a dispute arising from the implementation of this contract, the Consumer Arbitration Committees and the Consumer Courts at the place of residence of the Buyer or the Seller are authorized up to the value announced by the Ministry of Industry and Trade every year in December.

If the order is realized, the Buyer is deemed to have accepted all the terms of this contract. … /… /…


Article 13 - Notifications and Evidence Agreement

All kinds of correspondence between the Parties under this Contract will be made via e-mail, except for the obligatory cases listed in the Law. The Buyer decides that the official books and commercial records of www.artepera.com as well as the electronic information and computer records kept in its database and servers shall constitute binding, final and exclusive evidence in the disputes that may arise from this Agreement, and this article shall constitute binding, conclusive and exclusive evidence. It accepts, declares and undertakes that it is in the nature of an evidence agreement.