Styrofoam and cardboard are used in the box to protect the product against scratches and external impacts. The packaging is sturdy enough for safe deliveries. Beautiful products that you can safely gift to your loved ones are here, with the quality of Artepera.
Our products are made of high-quality steel and painted with electrostatic powder paint, the paint protects the product against corrosion. However, when exposed to heavy snow and rain outdoors, it may begin to rust after a while.
Cleaning our products is quite simple. First, clean the surface with a damp soft cloth, then dry it with a soft cloth to prevent water-marks.
Do not use chemicals while cleaning. Note that hard polishing will damage the surface finish.
-How long will my order be shipped after purchase?
Your orders will be delivered to Aras Kargo within 7-10 business days. The courier company will deliver your order usually within 2-3 business days.
We will share a tracking number through your contact details.
-Which shipping company will my order be sent with?
Your orders will be shipped quickly with Aras Kargo.
-Will I pay any shipping fee and customs fee?
No, you will not. You will not pay any costs other than the prices that you see on the website.
-What should I do if the shipping package or product is damaged?
When the order reached you and if you see some damage on the box, please don't collect the item from the delivery guy and want a "Damage Assessment Report". But if you open the box and see some damage please contact us.
We're sure you'll be happy with your Artepera purchase but we all change our minds. If you do, please read through the information below. As always we are only an email or phone away! So any questions you have please email to firstname.lastname@example.org or contact us via WhatsApp.