General Information



- Free and Express Shipping to Worldwide.

- Free Same-Day Delivery order in the morning, typically before noon.

  Payment Informations

- You can make payments safely with Alternative Payment Methods

- There is a payment service at the door with Aras Kargo and Aramex Kargo. This service is free of charge. 

      Money Order option is available.

  Other Informations

- Custom design, custom sizing, and custom coloring are not performed according to demand.

- A custom design product is sent as a gift with your order. (Gift item may vary periodically.) 

- The product colors may differ from the original on the computer or smartphone screens.

- We aim to dispatch your order within 3 working days. 99% of the orders are shipped the next working day.

- Artepera offer EXPRESS shipping to all of world wide.

- All orders to Europe are shipped via DHL, TNT or UPS on a tracked service.    Delivery time frames vary from country to country. Delivery time is 2-3 days max for Europe countries.

- Customs and import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately we have no control over these charges, and cannot determine what the cost might be, as customs policies and import duties vary from country to country. We advise that you contact your local customs office to find out current charges before you order.

- Payment Methods by Alternative Payments Methods (APM), Credit Card or Paypal

- 3D Secure – this is an extra page that you will see, after you have entered your card details, that is provided by your card issuer. For some card issuers this is not compulsory, but we would recommend that you sign up for this service to provide yourself with an extra level of security when purchasing items online.

- Orders may be processed online, using a credit or debit card (currently VISA, MasterCard, Delta and Switch/Solo)

- To ensure that shopping online is secure, when paying by credit/debit card your details will be encrypted using the 128-bit SSL Software

- We will take all reasonable care to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website.

- Custom design / sizing / coloring are not performed.

Returns & Exchanges

 - We will happily issue a replacement or refund, providing they are returned within 30 days of receipt of your order.

- We strongly encourage our customers to send returns by a tracked and insured service as Artepera will not take responsibility for items damaged or lost in the return transit.

- For returns, we will inspect the item(s) upon arrival and process the refund within 1-3 business days. This will be minus any postage charges. Please allow any refund, time to show up in your account or on your card.

- Upon receiving your item for exchange, we will inspect the items, if it complies with our standards stated above, we will then process the order and despatch the new item(s) within 1-3 working days. 

- If you need to add personal notes with your orders, you can add it on the page which you are being forwarded through the cart details are located.

- We just accept offers via www.artepera.com website.

 

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